Future GreenTech, Sustainability Keynote Speaker
Oil prices of more than $100 a barrel are driving a frenzy of green tech investment by tens of thousands of new companies, a significant number of which are based in Canada. Green tech companies in Canada are growing fast – by over 50% a year, accelerated by huge natural resources, global demand for cleaner energy, and $1bn of government funding for innovation.
Read more: Canada: Leading Green Tech Innovation - Future of Canada. Impact of green tech investment on Canadian economy. Green tech innovation keynote speaker
Future Marketing Keynotes, Mobile,Digital Consumer
Future of call-centres and call-centre nightmares - how to lose customers and sales. OK so here it is - I was going to keep this "funny" animation video away from my main website but seeing it has had great reviews and over 30,000 YouTube views I decided to let you all see it. Sadly such call centre horrors are carried out every day by most multinationals. Every poll I do at conferences I speak at shows the same thing: most business leaders hate getting through to automated call-centres. They find it annoying to have to press buttons when they want personal customer service. Yet the very same people work in companies which force their own customers to use exactly the same systems. So deliberately do things which we know make customers really annoyed. We can and must do better. To make matters worse, most call-centre agents are blind to customer needs because of last-century technology....
Read more: Future of call-centres - funny video - how to improve customer experience