Russian strategy in Ukraine under pressure. Longer term impact of military action on economy

Emerging markets will dominate global growth - where 85% of humanity lives. Economy keynote speaker

Trust is the most important thing. Future of logistics and supply chain management - keynote speaker

Future of Sales and Marketing beyond COVID - hybrid event in Vilnius: physical audience of 800 + 300 virtual. Digital marketing, location marketing. How to create MAGIC in new marketing campaigns. Future of Marketing Keynote Speaker

Chances of 2 people in 70 having same birthday? Managing Risk in Banking and Financial Services. Why the greatest risks are combinations of very unlikely events, which happen far more often than you expect. Keynote speaker on risk management

Compliance is Dead. How to build trust. Reputation of banks and financial services. Compliance Risks. Why 100% compliance with regulations, ESG requirements etc is often not enough to prevent reputational damage

Life's too short to do things you don't believe in! Why passionate belief in the true value of what you are selling or doing is the number one key to success. Secret of all leadership and marketing - keynote for 1100 people in Vilnius October 2021

Why you can't innovate on Zoom or Teams meetings - Innovation is almost impossible unless breathing same air, in same room

Why the key to rapid innovation is team diversity - survey global CEOs. Innovation keynote speaker

Future Manufacturing 5.0. Lessons from personal life for all manufacturers. Manufacturing Keynote

Future of Manufacturing: diagnostics; predictive analytics, little data and cybersecurity. Keynote

Manufacturing 5 0: The truth about robots, robotics and automation. Future of Manufacturing Keynote

Future of Retail Industry, future shopping malls, e-commerce, online and offline consumers, impact of smartphones and Big Data. Future of out-of-store shopping and 24 hour convenience stores. Retail Trends Keynote

Futurist Keynote Speaker: Posts, Slides, Videos - Future of Retail Keynote Speaker, e-commerce

Keynote on Future of Retail Industry for BNP Paribas (Bulgaria)

Expect a huge revolution in retail trends over the next decade.  The video above takes us through a large number of these issues - ranging from consolidation and emergence of super-chains, to the rise of both budget and premium brands, e-commerce, impact of older consumers - and the total transformation in physical retail, that is being driven by mobile technologies in an "always-connected" world, where offline / online merges into one total customer experience.

Price comparison sites are making things very tough for physical retailers with no online presence - and physical retailers that do have websites are faced with a painful e-commerce choice.  Do they discount the same products online, or do they try to maintain the same prices in store or on the website?

Need a world-class retail keynote speaker? Phone Patrick Dixon now or email. 

If they go with same pricing, they are at severe risk of being undercut by large volume e-commerce discounters who have very few overheads, and run everything from a huge European warehouse (like Amazon).  If they go with online discounting, they risk destroying any profitability that remains in their physical stores.

Globally, online sales already exceed $1 trillion a year.  The UK leads the world in percentage of retail sales that are concluded online - and in some sectors up to 20% of all UK retail spending is now via websites.  To make matters even more difficult, most of the rest of UK retail spending is now influenced by online searching before people go out shopping, and by price comparison sites which customers are checking on their smartphones while they are actually touching physical goods in-store.

Retailing is becoming even more confusing for traditional shops.  In the past people either tended to shop online with home delivery, or shop instore with immediate collection.  But the pattern is now mixed:  people shopping instore for delivery at home, or shopping online for collection instore, or for collection at a petrol station, or another branch of the same store and so on.

Home delivery patterns are also changing dramatically, with rapid growth of e-commerce collection points for those who do not expect to be at home during working hours.

It's all about understanding the customer, delivering an exceptional customer experience and being highly efficient, saving cost and time.

The video also covers a large number of tips that retailers can follow to increase sales - simple steps like providing seating for relatives outside changing rooms, or faster / easier checkouts.

Other issues covered in the video above:  future of shopping malls, mobile marketing to multichannel customers, ways to increase customer loyalty and engagement, how to improve call-centre customer experience, how decision-making is changing, future of mobile payment systems and impact on retail, and why most retailers are blind in some areas to how consumers actually feel.

See also:  Future of Retailing - 20 key retail trends

Need a world-class retail keynote industry speaker? Phone Patrick Dixon now or email.

Related news items:
Newer news items:
Older news items:

Thanks for promoting with Facebook LIKE or Tweet. Really interested to read your views. Post below.

Join the Debate! What are your own views?



Search for your future

Our cookie policy

We use cookies for statistical purposes. To comply with the e-Privacy Directive we need to ask your consent to place these cookies on your computer.

Your use of this site indicates acceptance of these terms. I accept