Dr Patrick Dixon, YouTube Futurist Keynote Speaker -
Recent Futurist YouTube Videos - Keynote Speaker
Most call-centres are stuck in the last century -- with operators unable to understand the multichannel world of the customer on the end of the phone, who may have 15 web pages open, with ipad, iphone and portable PC all active. Mobile marketing, multichannel customers, online sales, telesales. Impact on banking, insurance, telecom, utility companies and IT companies. How to annoy customers and how to please them. How to improve customer engagement...
Read more: Customer disasters (funny) - how to avoid them! Improve sales. Marketing - VIDEO