Obsession with "bottom-line profit" and "shareholder value" has encouraged stupid risk taking, short-termism, bad leadership, low motivation, over-selling, dangerous innovation, and destroyed customer loyalty. Focus on customers, what they want, at right price, outstanding service and products - and being efficient. Your profits will rise.

Your company may have a reputation for brilliant leadership, outstanding innovation, clever branding and effective change management, but the business could fail if the world changes and you are unprepared.

Read on to watch the full video and to read the full FT article by Patrick Dixon - on managing uncertainty, agile leadership, the power of tribes (social groups of all kinds) and the opportunities from longer life expectancy.

Future of Banking and Financial Services. Articles, slides and videos on the future of retail, corporate, wholesale and investment banking, fund management, brokerage, institutional banking and the insurance industry by Patrick Dixon, ranked one of 20 most influential business thinkers alive today - Thinkers 50 2005.

Video of 2006 event for fund managers - many fund managers I talk to at events do not recommend their own retail funds to family or friends and are doubtful about future performance compared to simple tracker funds. Potential for major reputational risk.

Future outsourcing. Impact of outsourcing on America economy, US jobs, EU, Canada and Australia. Business process outsourcing, call centre, IT, offshore HR services, customer support, legal and accounting.  Impact of COVID on outsourcing and reshoring - bringing jobs back nearer home.