Retail Trends and Older Customers - Futurist keynote - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. European countries under pressure due falling birth rates and ageing populations. The effect of immigration on working population. The benefit of immigration on cosmopolitan culture and the trend of skilled workers arriving in Western Europe. Young and old retail customers and the differences in their needs. Improving consumer retail experience and the difference between age-wealth distribution from country to country.

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Retail Store Layout and Consumer Behaviour - Futurist keynote - - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. Growth of both premium and budget brands during the financial crisis as wealthy increase wealth, and the middle class have suffered. Sub brands within superstores, catering for all customers, differentiation with colour, logo and identity. Analysis of customer movement, position of different food types, shelf levels and special offers. Appealing...

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Better Retail Experience, Logistics and Supply Chain Management - Conference keynote speaker - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. Future of retail marketing -- in UK 1/3 of people no longer watch live TV. The power of user reviews and recommendations. Traditional marketing is declining, advertisers need to become flexible and innovate. The influence of the comments of complete strangers on the Internet far surpasses the power of traditional advertising.

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Secret of happy customers: smart insight, better experience. Retail Industry Keynote Speaker - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. 'One customer', at home, at work, on-line, off-line, creating a cohesive consumer experience. Buying from a brand they trust and a retailer that understands them. Looking from the view of the customer to meet their needs and desires.

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Mega Chains and The Future of Local Shops - futurist keynote speaker - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. Mega Chains represent 70% of spending in the EU. Competition between large corporations and local independent stores. Consolidation of retail outlets and the rise of malls and large retail centres. Shopping experiences for the growing middle class in Bulgaria, and the increasing importance of retail destinations. Closure and reshaping of the traditional...

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eCommerce -- Time is Money - keynote - - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. The changing face of e-commerce and the challenges of keeping consumers engaged both online and in-store. The future of the high street, the growth of convenience stores, instant choice and local services. Speeding up online experience, retaining customers and improving sales -- every second counts.

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Building a Customer Focused Business - futurist keynote speaker - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. The influence of technology and innovation on consumer spending. The value and challenge of emotion when building customer focused businesses. Informing corporations how consumers feel in, and respond to their retail environments. Dealing with the impatience of the modern consumer and delivering a high quality service.

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How to win business travel customers. Airlines Marketing - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Vital customer insights from aviation industry / airlines which apply to every industry and client segmentation. A key issue for business travellers is productivity -- for example high speed web access on a rail or air journey. Conference keynote speaker Patrick Dixon, giving Futurist lecture on future customer experiences and customer needs, for American Express / ATH at client event in Moscow. Most airlines and hotels have a poor understanding...

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Budget Airlines Impact on Business Travel - travel industry - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Rapid growth of budget airlines will have huge impact on traditional airlines, aviation industry trends, business travel industry.

Need a world-class keynote speaker for your event? Phone or e-mail Patrick Dixon now

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Online Price Comparison: impact on customers and marketing: marketing - - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Online price comparison sites are transforming retail sales, banking, insurance, travel industry and business to business sales (B2B). Keynote speaker Futurist Patrick Dixon at conference organised by ATH / American Express (Amex) in Moscow for travel executives. Other themes: total price transparency, coupled with next day home delivery, is the biggest single threat to traditional retail outlets and large retail chains in the last decade. Expect...

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Customer disasters (funny) - how to avoid them! Improve sales. Marketing - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Most call-centres are stuck in the last century -- with operators unable to understand the multichannel world of the customer on the end of the phone, who may have 15 web pages open, with ipad, iphone and portable PC all active. Mobile marketing, multichannel customers, online sales, telesales. Impact on banking, insurance, telecom, utility companies and IT companies. How to annoy customers and how to please them. How to improve customer engagement...

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5 seconds to change your business - new customer expectations, and ways to engage / increase customer loyalty - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Let's look at the experience of an individual trying to book a flight. In the UK already, 1 in 3 people no longer watch conventional TV -- they have shifted to watching web streamed TV programmes. Conference keynote speaker Patrick Dixon, on marketing, advertising, multichannel customers, call-centres, mobile marketing. Event in Moscow for American Express (Amex) and ATH, audience were executives from the travel industry. The web has also made...

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5 seconds to change your business - new customer expectations - marketing keynote speaker - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Future of marketing, advertising and call-centres. How to reach multichannel customers. Impact of online sales on offlines sales. Future of retail, telesales and mobile customers. Let's look at the experience of an individual trying to book a flight. In the UK already, 1 in 3 people no longer watch conventional TV -- they have shifted to watching web streamed TV programmes. The web has also made us very impatient -- as we are used increasingly...

Read more: 5 seconds to change your business - new customer expectations - marketing keynote speaker - VIDEO

   

Virtual Travel Agents - future of travel industry - why corporate travel stuck in last century - keynote - - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

Keynote on corporate travel industry trends by Patrick Dixon. It is ironic that most people have better technology at home and faster bandwidth, than they do at work. They also have better experiences online with things like travel tools -- using personal Apps like Tripit which reports with SMS, diary updates and so on with live updates of flight delays, alternative routing suggestions. Virtual travel assistants are a big growth industry in the...

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Better videoconferencing, reduce business travel, more virtual teams - but business travel market will still grow - keynote speaker - VIDEO

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - Keynote Speaker

It is true that videoconferencing is growing 20% a year but not enough to curtail business travel. Most people do not enjoy video conferencing and prefer to talk on the phone -- unless video is between family members. In the workplace, most people are relatively uncomfortable to perform in front of a camera. Expect that to change, but the fundamental need for human relationships will drive travel. Ways to make videoconferencing more effective...

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