eCommerce -- Time is Money

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. The changing face of e-commerce and the challenges of keeping consumers engaged both online and in-store. The future of the high street, the growth of convenience stores, instant choice and local services. Speeding up online experience, retaining customers and improving sales -- every second counts.

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Building a Customer Focused Business

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. The influence of technology and innovation on consumer spending. The value and challenge of emotion when building customer focused businesses. Informing corporations how consumers feel in, and respond to their retail environments. Dealing with the impatience of the modern consumer and delivering a high quality service.

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How to win customers! Insights from business travel industry, airlines. Marketing

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

Vital customer insights from aviation industry / airlines which apply to every industry and client segmentation. A key issue for business travellers is productivity -- for example high speed web access on a rail or air journey. Conference keynote speaker Patrick Dixon, giving Futurist lecture on future customer experiences and customer needs, for American Express / ATH at client event in Moscow. Most airlines and hotels have a poor understanding...

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Budget Airlines Impact on Business Travel - travel industry

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

Rapid growth of budget airlines will have huge impact on traditional airlines, aviation industry trends, business travel industry.

Need a world-class keynote speaker for your event? Phone or e-mail Patrick Dixon now

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Online Price Comparison: impact on customers and marketing: marketing

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

Online price comparison sites are transforming retail sales, banking, insurance, travel industry and business to business sales (B2B). Keynote speaker Futurist Patrick Dixon at conference organised by ATH / American Express (Amex) in Moscow for travel executives. Other themes: total price transparency, coupled with next day home delivery, is the biggest single threat to traditional retail outlets and large retail chains in the last decade. Expect...

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Customer disasters (funny) - how to avoid them! Improve sales. Marketing

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

Most call-centres are stuck in the last century -- with operators unable to understand the multichannel world of the customer on the end of the phone, who may have 15 web pages open, with ipad, iphone and portable PC all active. Mobile marketing, multichannel customers, online sales, telesales. Impact on banking, insurance, telecom, utility companies and IT companies. How to annoy customers and how to please them. How to improve customer engagement...

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5 seconds to change your business - new customer expectations, and ways to engage / increase customer loyalty

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

Let's look at the experience of an individual trying to book a flight. In the UK already, 1 in 3 people no longer watch conventional TV -- they have shifted to watching web streamed TV programmes. Conference keynote speaker Patrick Dixon, on marketing, advertising, multichannel customers, call-centres, mobile marketing. Event in Moscow for American Express (Amex) and ATH, audience were executives from the travel industry. The web has also made...

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Virtual Travel Agents - future of travel industry - why corporate travel stuck in last century

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

Keynote on corporate travel industry trends by Patrick Dixon. It is ironic that most people have better technology at home and faster bandwidth, than they do at work. They also have better experiences online with things like travel tools -- using personal Apps like Tripit which reports with SMS, diary updates and so on with live updates of flight delays, alternative routing suggestions. Virtual travel assistants are a big growth industry in the...

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Better videoconferencing, reduce business travel, more virtual teams - but business travel market will still grow

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

It is true that videoconferencing is growing 20% a year but not enough to curtail business travel. Most people do not enjoy video conferencing and prefer to talk on the phone -- unless video is between family members. In the workplace, most people are relatively uncomfortable to perform in front of a camera. Expect that to change, but the fundamental need for human relationships will drive travel. Ways to make videoconferencing more effective...

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The KEY to Future Business Travel Industry: conference keynote speaker - ATH / Amex event

Patrick Dixon, YouTube Futurist Keynote Speaker - Recent Futurist YouTube Videos - keynote speaker

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